RENEWAL / EXTENSION POLICY
A customer has the flexibility of renewing his contract and enjoying the comfort of Godrej furniture till he wants. By opting to use the furniture for additional number of months, customer stands to enjoy the advantage of reduced monthly rentals. The new monthly rental is calculated after adjusting the rentals already paid. Monthly rentals reduce with increase in overall tenure.
- 1 week before the lease contract is going to expire, the customer will get an automated email from the company with details of expiry date.
- The customer will have an option to extend the lease contract, terminate the lease contract or buy back the furniture. Buy back terms and condition would be discussed at the time of buy back
- The customer will have to speak to the call centre team to extend the lease contract
- If the customer does not wish to renew the contract, he can simply ignore the email and the company team will arrange to have the furniture items returned.
- Basis the option selected, the lease contract will accordingly be extended or terminated
- If the lease contract is extended, the customer need not pay the same monthly rental amount. Since the overall duration of the lease contract is increasing, there would be a decrease in the per month rental amount.