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Furniture on rent

Rental Terms & Conditions

 

TERMS OF USE – EasyRentals2u

Welcome to our website. This is owned by REDWOOD RENTAL PVT. LTD. (''Company''), a company duly registered and incorporated under the Companies Act, 1956, whose address is at Plot No. 75, Industrial Area, Phase-II, Chandigarh, India. We maintain this website as a service to our customers. By using our website, you are agreeing to comply with and be bound by the following Terms of Use. Please review the following Terms of Use carefully. If you do not agree to these terms, you should not use the website or review information or subscribe to the furniture, soft furnishings and home décor (“Transaction”) from this website.

"We/we" or "Our/our" or "Us/us" or “EasyRentals2u” or “Service Provider” refers to REDWOOD RENTAL PVT. LTD. and shall include its successors and assignees. “Website” or “Site” or “App” shall mean www. easyrentals2u.com and such other websites and mobile applications as may be developed by EasyRentals2u or REDWOOD RENTAL PVT. LTD. from time to time. "You/you" or “Your/your” or “Yourself/yourself” shall mean reference to the Prospect or Customer or his/her representative and any other user accessing the Site.

 

GENERAL

You agree to the terms and conditions outlined in this Terms of Use (“Terms of Use”) with respect to http://www. easyrentals2u.com  ("EasyRentals2u"/"Website"). These Terms of Use constitute the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Website, the content, products or services provided by or through the Website. This Terms of Use may be amended from time to time by us without specific notice to you. The latest Terms of Use will be posted on the Website, and you should review this Terms of Use prior to using the Website at each instance.

Your use of the Website and services are governed by the following Terms of Use as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with the Company and these terms and conditions including the policies constitute your binding obligations, with the Company.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a subscriber on the Website by providing information on the Website using the computer systems. There is no registration process and EasyRentals2u allows the User to surf the Website or subscribe without registering on the Website. The term "We", "Us", "Our" shall mean the Company.

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

The terms of Use stated herein shall only govern the Website and the mobile application of EasyRentals2u shall be governed by a separate Terms of Use.

 

TRANSACTION/SERVICES

Through this Website, any User can subscribe to a pre-defined solutions package consisting of home furniture offered in various range (“Experience”) by submitting the Subscription Programme Document and by signing a Subscription Form in the format provided by the Company for a chosen Experience by consenting to pay a monthly Subscription fee. The Company may send a reminder to the User for the payment of monthly subscription fee before the expiry of 5th day of every month. The terms and conditions of the subscription are enumerated in a separate Subscription Agreement which needs to be individually executed by each Subscriber/customer. The Transaction herein shall not be considered as sale and for all purposes, the products/Experience offered/provided herein under the Subscription Programme Document shall remain as the property of the Company.

 

LEGAL NOTICE

All textual, graphical and other content appearing on this Website, unless otherwise noted, are the property of the Company.

  1.  The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Website are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Website, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Website. The posting of information or materials on the Website does not constitute a waiver of any right in such information and materials.

You may view, copy, print and use content contained on this Website solely for your own personal use and provided that: (1) the content available from this Website is used for informational and non-commercial purposes only; (2) no text, graphics or other content available from this Website is modified in any way; (3) no graphics available from this Website are used, copied or distributed separate from accompanying text; (4) no content available from this Website may be used for any purpose which is offensive or which disparages, damages or otherwise negatively reflects upon Company, its products, its employees or its management. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or other grant of right to use any patent, copyright, trademark or other intellectual property of Company or any third party, except as expressly provided herein.

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Website. Trademarks mentioned in the Website are either trademarks or registered trademarks of the Company.

USE OF WEBSITE

You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.

You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.

You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by Us including the terms EasyRentals2u, REDWOOD RENTAL PVT. LTD., easyrentals2u.com, or otherwise engage in any conduct or action that might tarnish the image or reputation, of EasyRentals2u or otherwise tarnish or dilute any EasyRentals2u's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Website or any service offered on or through the Website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company.

 

DISCLAIMER AND LIMITS

Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by the Company on this Website, but the Company is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Website. Information and related materials are subject to change without notice. The information from or through the website is provided ''as is,'' ''as available,'' and all warranties, express or implied, are disclaimed (including, but not limited to, the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The information and services may contain bugs, errors, problems or other limitations. We and our affiliated parties have no liability whatsoever for your use of any information or service. In particular, but not as a limitation thereof, we and our affiliated parties are not liable for any direct or indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation, or the like). The negation of damages set forth above is a fundamental element of the basis of the bargain between us and you. No advice or information, whether oral or written, obtained by you from us through the website shall create any warranty, representation or guarantee not expressly stated in this terms of use.

All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. we will not be liable to you for any direct or incidental, special or consequential damages of any kind that may result from use of or inability to use our website or in connection with these terms of use, even if user has been informed in advance of the possibility of such damages. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any products, services or information.

We view protection of your privacy as a very important principle. We understand clearly that you and your Personal Information is one of our most important assets. We store and process your information in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at www.furlenco.com. If you object to your information being transferred or used in this way please do not use Website.

Reference to any product, process, publication, service, or offering of any third party by trade name, trademark, and manufacturer or otherwise does not necessarily constitute or imply the endorsement or recommendation of such by Company.

PRODUCT DESCRIPTION

We do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

EasyRentals2u does not make any representation or warranty as to specifics of the images displayed on the Website and the images have no bearing on the quality of the products displayed. The Users shall take no inference based on the picturisation of the products offered. The price indications on the Website may vary due to some technical issue, typographical error or difference in product information and the Company shall not be responsible for the changed prices during the transaction. The terms and conditions of delivery, payment, etc. shall be governed by the Subscription Agreement signed by the User/subscriber

Should any user of this Website send any feedback or data, such as ideas, comments, suggestions or questions regarding any Company product or service or the content of this Website, such information shall be deemed to be non-confidential, and Company shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, Company shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such ideas, concepts, know-how or techniques We reserve the right, and you authorize us, to use and assign all information regarding Website uses by you and all information provided by you in any manner consistent with our Privacy Policy.

Payment and Billing :

 

  •          Once the customer has selected the products (as reflecting in the shopping cart) , a link will appear on the website page for making the payment
  •          The customer can select one of the payment options – Online (credit card, net banking, debit card, EMI Option) .We also advise you to go through our video on “ payment process”. This video can be accessed on the website after you have selected your items in the shopping cart .
  •          In case you want your payment to be done on monthly basis, please select EMI option.  : By selecting the EMI option, payment would be made on a monthly basis using his credit card. An amount equivalent to the total payable amount would be marked on his credit card.  Every Month, the customer’s credit card will be debited by an amount equivalent to the monthly rental amount. Eg if a customer has taken a bed on rent for 9 months and the monthly rent is Rs 1000, his credit card limit would be blocked for an amount equal to Rs 11,000 (Rs 2000 towards refundable deposit  AND Rs 9000 towards rental amount for the full 9 month tenure). In the first month, customer’s account would be debited by Rs 3000 (ieRs 2000 towards refundable deposit and Rs 1000 towards first month rent). Subsequently, an amount of Rs 1000 would be debited from his Credit Card account every month till  the lease contract is over
  •          A refundable security deposit (without interest) equivalent to 2 month’s rent would be taken along with the first month payment. This would be returned at the end of the lease contract subject to the condition there are no damages to the product taken on lease
  •          An automated bill copy would be sent via email to the customer at the start of the relationship.  This bill copy would have details of the furniture taken on rent, security deposit and payment details. .
  •          The customer has the option of making the entire payment (of the full tenure) as lumpsumpayment . In this case, the entire amount would be debited from his Credit Card or Debit Card or savings account (in case of net banking). Customer has to select any one of these
  •          Offline Mode : If the customer is not interested in making an online transaction, we also have an offline mode for making the payment. We are currently working on the offline payment process. Details would be updated on the website very soon.

 

By Signing the NACH mandate form the customer,

  • Declares that the particulars provided in this mandate are correct and complete and hereby agrees to participate in the NACH/ECS/Direct Debit/Standing Instructions (SI) and make payments through the NACH platform according to the terms and conditions thereof.
  • Agrees and acknowledges that REDWOOD RENTAL PVT. LTD. will not be held responsible for any delay and/or failure in debiting customer’s bank account for reasons not attributable to the negligence and/or misconduct on the part of REDWOOD RENTAL PVT. LTD.
  • Agrees to abide by the terms and conditions that may be intimated by REDWOOD RENTAL PVT. LTD. /Bank with respect to the NACH/ECS/Direct Debit/SI from time to time.
  • Agrees to register for ECS / NACH (Debit Clearing) / Direct Debit / SI facility and that the payment towards rental dues to REDWOOD RENTAL PVT. LTD. shall be made from bank account in the mandate form
  • Authorizes the representatives of REDWOOD RENTAL PVT. LTD., agents of REDWOOD RENTAL PVT. LTD. carrying this mandate form to get it verified and executed.
  • Authorizes the Bank to debit the Customer’s bank account for any charges towards mandate verification, registration, transactions, returns, etc, as applicable for my/our participation in NACH/ECS/Direct Debit/SI.
  • Customers are required to ensure adequate funds in their bank account on the date of Auto Debit transaction
  • REDWOOD RENTAL PVT. LTD. will endeavour to debit the investor bank account on the first day of the month, however if there is any delay all such transactions are debited subsequently
  • REDWOOD RENTAL PVT. LTD. or its authorized banker or agent will initiate the Auto Debit form registrations/ debit transactions
  • REDWOOD RENTAL PVT. LTD. / Sponsor Bank / NPCI are not liable for the bank charges, if any debited from investor’s bank account by the destination bank, on account of payment through NACH
  • All rights and remedies as applicable in case of dishonor of a cheque, are available to REDWOOD RENTAL PVT. LTD. against dishonour of electronic funds transfer instructions / NACH auto debit mandates under insufficiency of funds as are available under Section 138 of the Negotiable Instruments Act, 1881

Cancellation policy :

  • If the customer decides to terminate the lease contract at any point of time, following would be the norms applicable :
  • Cancellation more than 1 day before delivery :  no charges will be levied. Deposit amount and advance rental would be returned
  • Cancellation 1 day before delivery : 1 month deposit would be retained by the company
  • Cancellation during delivery : 1 month deposit would be retained by the company
  • Termination of the lease contract before the expiry period : As per the flexi – tenure policy, the slab would be changed as per the tenure actually used and revised rental calculated.

The contract can be terminated by informing the company 2 weeks in advance before the scheduled expiry date.

Cancellation amount due from the customer (in case of termination before expiry date) would be calculated as below  =

((Monthly Rent amount basis revised tenure or Tenure New ) – ( Monthly Rent basis original tenure)) * No of months actually used

Eg Monthly rentals for a product (Fiona Mod King Bed)

Tenure                      Rent per month

18 months -                  826

12 months -                  909

9 months -                    992

Against the original tenure of 18 months, customer decides to terminate the rental contract after using it for 14 months. Since there is no rental amount fixed for 14 months, we take the next tenure month ie 12 months.

The applicable “ new” tenure rates for early closure are as below :

  •         Usage for 0 to 3 months : 3 months tenure would be considered
  •         3 to 6 months : 3 months
  •         6 to 9 months : 6 months
  •         9 to 12 months : 9 months
  •         12 to 18 months : 12 months

The cancellation amount (X) would be calculated as below :

X = (909 – 826) * 14 = Rs 1162

Renewal / Extension  Policy :

A customer has the flexibility of renewing his contract and enjoying the comfort of Godrej furniture till he wants.  By opting to use the furniture for additional number of months, customer stands to enjoy the advantage of reduced monthly rentals. The new monthly rental is calculated after adjusting the rentals already paid. Monthly rentals reduce with increase in overall tenure.

 

  •  1 week before the lease contract is going to expire, the customer will get an automated email from the company with details of expiry date.
  •  The customer will have an option to extend the lease contract, terminate the lease contract or buy back the furniture. Buy back terms and  condition would be discussed at the time of buy back
  • The customer will have to speak to the call centre team to extend the lease contract
  • If the customer does not wish to renew the contract, he can simply ignore the email and the company team will arrange to have the furniture items returned.
  • Basis the option selected, the lease contract will accordingly be extended or terminated
  • If the lease contract is extended, the customer need not pay the same monthly rental amount. Since the overall duration of the lease contract is increasing, there would be a decrease in the per month rental amount 

 

The new monthly rental amount (for the extended period ie phase 2 ) would be as below =

((Total Rental amount for the complete tenure)-(Total Rental amount already paid in the phase 1)) / Number of Months in Phase 2

 

Eg Monthly rentals for a product (Fiona Single Bed)

Tenure                      Rent per month

18 months -                  633

12 months -                  696

After using the product for 12 months (phase 1) , customer decides to extend the rental contract by another 6 months (phase 2). The new Rental amount for the balance 6 months (phase 2) would be calculated as below

X (phase 2 per month rental amount)  = ((18 * 633 ) – ( 12 * 696 )) / 6

X = Rs 507

 

Refund Policies

  • Refund requests must include the name of the subscriber.
  • Refunds will be credited back to the account of customer through any of the Banking channels.
  • Refunds are issued under the following circumstances:

o    Customer or EasyRentals2u terminating subscription after initial subscription period

o    Customer returning part of the package

o    Customer swapping part or whole of package of range for a lower rental range

  • Within 5 working days from the date of issue of Pick Up instructions, the Company shall process for refund of Security Deposit, subject to deduction of damages, unpaid monthly rentals and any other deductions as applicable. Refund would be done through a NEFT transfer. Refunds would be tracked by EasyRentals2u’s in-house Customer Care and updates shared accordingly with customer.
  • In case of partial return of package, pro rate rent for the items retained is charged.

 

 

 

 

 

 

 

 

 

 

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